Rated 4 out of 5 by FD3S Great place to relax!
I stayed there for 1 night with my cousin to get out of the city and it was great. I had booked an away room but asked for the bigger away room although the pictures in the away room look like what I got so I may have not gotten upgraded even though I paid extra for it.
It was nice and relaxing and we were able to really just do nothing and relax.
My only gripe was that I had to wait over an hour and a half for a room which was a bit of a let down since I wanted to relax as soon as I got there and I had also indicated what time I would arrive.
August 20, 2013
Rated 5 out of 5 by Pedigreebull Views to live for!
Gorgeous views, great location and surroundings. Room is nice. The views give the hotel a great advantage in terms of appeal.
Suggest: bedroom slippers can be thicker, toilets should not have been built that big (otherwise, it gives a non-modern, old feeling), that should be more than one person always by the desk on the 1F main door. When we were there, there was often no one at the desk although there were people attending to the luggage and traffic outside.
No hesitation saying that this is a great hotel to take refuge from the urban Singapore!
February 16, 2013
Rated 4 out of 5 by Gladiator62 3 D 2 N stay at W
Reception staff - very helpful and courteous
DVD repairman - disappointing, could hardly speak proper English - he couldnt understand what was the problem we had with the dvd player. In the end, I solved the problem myself.
Pillows - this has been highlighted several times in the Tripadvisor but nothing has been done. Your pillows are pretty bad, I must say - too soft -not enough head support.
Breakfast - $56 per person for an average breakfast set; lacking in variety and quality. Tasted better breakfast in other hotels at half the price!
September 12, 2013
Rated 4 out of 5 by Bayern Great new hotel on sentosa
W Hotel is an excellent hotel for stay on sentosa. Warm cozy rooms, great food and excellent service. Only bit isolated if you need to go to the city more often as you need to use taxi all the time.
December 28, 2013
Rated 5 out of 5 by Milez Exemplary hotel standard
The W Singapore is probably one of the best hotels i have ever stayed in. It may not be the most luxurious hotel i have stayed in. There are more luxurious ones. But the high standard set by the design of the hotel, the service, the cleanliness, quality of beddings, furnitures, etc are all top notch. I will definitely come back or book another W somewhere in the world.
December 15, 2013
Rated 4 out of 5 by Santa Decor and comfort ~ superb.
The W-Hotel in Sentosa Cove is unique in its modern design features that work 100% to give a totally unique hotel experience.
I did encounter problems with the lack of control of the taxi queue where those ignoring the queue were placed in front of those following the supposed system. Once this was brought to the attention of management it was quickly and efficiently resolved.
The coffee is still the best in Singapore and a genuine barista with a love of his job makes this hotel very special.
There are a lot of "overseas interns" but this is not a problem as the staff welcome them and appear happy to train them. Staff and interns are all customer focused and this makes all of the guests feel welcomed and valued.
My thanks to you all.
March 31, 2013
Rated 5 out of 5 by Double88 Singapore Gem
Stayed at many first class hotels in Singapore as well as Asia. W has only been open some five months and we have only just found you! Sentosa may be considered out of the way with the action taking place on and around Orchard Road but you are close by to the Genting Resort & shopping at Vivo City.
Warm friendly welcome & recognition of our SPG status. Wonderful room really good, great size, comfy bed & spacious bathroom with really good rain shower.
Quirky touches with mood lighting / colour scheme but spot on. Bose sound system in room a nice touch.
Food in kitchen table excellent with attentive service.
Look forward to a longer stay and chance to use the pool!
Thanks for a great stay this time.... You have the makings of a real gem...
February 21, 2013
Rated 5 out of 5 by Kamy Excellent Stay
I loved my staycation in W Hotel Singapore. Was good service from the staffs and the hotel was so clean, new and chic.
I only faced 2 issues. Slow check-in. Despite being there at 3.30pm, I only got my room at 4.30pm. Secondly, the pillows provided in the room were too soft.
But we got a free upgrade to the fabulous room due to the late check-in and I think thatwas very kind of the hotel.
Its a beautiful place overseeing the harbour and the breakfast was also really good.
I had a memorable stay and really hope to go back there again sometime.
February 19, 2013
Rated 4 out of 5 by Bianco Great location & food but needs Improvement!!
Quick stay for birthday celebration, impressed by the great food @ The Kitchen Table.
Hotel with lovely, warm welcoming staff at the Entrance & Front Desk.
Received a birthday cake (even a day after bday) also impressed by the cake!!
Very delicious yummy mousse cake from W Team. BUT Housekeeping needs improvement - for turndown service 2 bottle of water and glasses, missing 1 bottle and 2 glasses, blanket left on sofa unfold, for cleaning Front Desk claiming starts from 3pm not from the morning, after cleaning no refill on some of the amenities.
April 19, 2013
Rated 5 out of 5 by Liza886 Great Arrival Experience!
Upon our arrival, there are several staff at the main enterance. Each individual has their task to do.
Open my car door, checking my luggages and a Malay lady brought us up to the reception.
It was a personalized service and we were welcomed by each individual at the very first point of contact!
December 20, 2013
Rated 3 out of 5 by WWaste W- Waste of time and money
Overpriced -quality of service does not warrant it.
Ordered a grilled cheese sandwich for in room dining- cheese was no even melted
Welcome letter in the room was clearly reused- letter was folded and creased
Asked about front desk about corporate rates, staff did not even get back to us
Upon checking out, items charged from the mini bar were incorrect. Waited very long for them to resolve it. and the staff did not even tried to improve and retifcy the embarassing situation.
In general very disappointed with the level of service quality
December 19, 2012
Rated 5 out of 5 by Wonderboy WONDERFUL Experience
Excellent Service throughout my stay. All the staffs were always smiling to us. Very approachable. The hotel is so beuatiful with the lightlings especially at night. It made me feel like i'm overseas! Pool is fantastic!
There are some delay during the check in. Although i requested for early check in, the room was not ready. i would suggest that there could have more check in counters during the check in period to avoid delay in future.
i will like to be back again in the near future! Please notify me if there is any good offer coming!
May 20, 2013
Rated 2 out of 5 by Hock882 Great Hardware Poor Software
Wonderful facilities and lovely building. Too bad the staff and service etc is so lacking. Beds are too soft as well as pillows, poor quality of sleep. Staff very inexperienced and some are downright rude, especially the restaurant manager at breakfast or seems to act as one (Indian guy dressed in black). Tried calling the whatever/whenever line, more than 10 mins still no answer. Tried a few times, in the end, had to walk down to the counter to get assistance. Was at the pool on Wednesday and only 1 staff present, had to dispense towels, take orders for food and drink, pump inflatables, poor guy was running round in circles. Waited 30 mins to get my drinks. Shuttle service to RWS is a joke, one way service every blue moon. Or wait for the sentosa shuttle which takes 35 mins to get to RWS from W. Got a great asset and location in Sentosa but very poorly executed.
November 29, 2013
Rated 5 out of 5 by Mishelle overall experience is wonderful!
The Welcome talent John and Woobar talent Julia are really impressive. So nice to talk to them. Other talents are also very helpful. However, the hotel shuttle bus service is not working really well, since we have been waiting at Vivo city for 45min and more, but we still cannot get on.
December 17, 2013
Rated 3 out of 5 by fang2013 Had a pleasant stay at W Hotel but can be better...
Overall, it had been a pleasant stay. Appreciate the kind gesture from the hotel (free bottle of wine) upon knowing we were celebrating our 2nd wedding anniversary. Unfortunately, the bed was too soft especially when I am currently 7months pregnant. Had informed about my condition in advance but did not mention a specific request for this. Hence, the experience can be enhanced if the hotel can be more sensitive and take the initiative to check with customers next time. Breakfast buffet was good in both quality and service.
June 17, 2013
Rated 5 out of 5 by Kaozer Truly a 5 star experience
From the moment of checking in, the experience is one of a kind. With the only exception of the valet, who did not have a smile while talking to me. The front desk staff approached me with a smile while I entered the lobby and greeted me, something which most places do not do. Tono, the front office person who checked me in, was very helpful and made my checking in experience one that I will remember for a very long time! The amenities in the room was excellent with the only exception that floss was not available, also the sound for the tv was a little bit challenging at first. A guide on how to turn on the sound should be placed in the room, instead of guests calling the front office for help. Overall this experience is one that I will remember for a long time
December 10, 2012
Rated 4 out of 5 by Sydney2013 Beautifully appointed but too precious for the guests.
Lovely, beautiful hotel with great location if you want to be away from the hustle and bustle of Sentosa but near enough to partcipate in the Sentosa offer if you wish. Pool Barman was a stand out in friendliness and service. Barrister was also a great asset for hotel. Check in and floor staff and bar staff are more like FBI than guest relations people and may offer help but dont actually come through or make it a comfortable experience.Be careful if you move a cushion on a pretty couch.! No SPG extra guest care was noted and please DON'T give free voucher offers for free cocktails (with no value or specifications on them) when they can't be redeemed as such. Overall pleasant experience, but staff need to chill out. Hotel is for guests leisure, not staff guarding.
January 17, 2013
Rated 4 out of 5 by tkloh A Business Hotel That is Great For A Short Family Getaway
My family and I spent this year's Christmas holidays "staycationing" at the W Hotel Sentosa and we absolutely love it. We were greeted with friendly and helpful staff upon arrival. The checkin process was smoothly and we got our room keys within minutes. Our room is spacious, bright with an artistic twist The room even has space for an extra single bed for our 8 years old. The swimming pool is a beauty. It has colorful floats scattered all around for guests of all ages to enjoy, a real sensory experience. Our breakfast and dinner experiences at the "Kitchen Table" was fantastic. Though many of the staffs there are new, but most of them tried their best to make our dinning experiences a memorable one. I would say the breakfast spread is comprehensive, a good blend of eastern and western cuisine with an impressive egg station (located at the Skirt Restaurant side). My family favorite is the Singapore "Laksa", a must try item. In addition, the hotel in general is dotted with many art pieces for guests of all ages to enjoy.
Overall, what matter to us is the people, though many staffs (I think) are new, I must say many are really helpful and warm. This year, we had a memorable Christmas "staycation" thanks to the people that took good care of us in this hotel.
December 25, 2013
Rated 3 out of 5 by Scott72 Style over subtance
New hotel that isnt quite finished... still some small building works going on.
The hotel was clearly designed by many people at the same time and loads of the styles totally conflict with each other... There is no one theme that runs constantly throughout the hotel, or even in any room!
In the room - the TV / Sound system is bewildering. As someone who is relative up-to-date on technology, I found the interfaces very confusing - especially having 3 remote controls. Otherwise, room was fine. (note "fine - not "good"!!!)
This is a 5 star hotel - no doubt - but the confused nature of the hotel, the need to get a taxi everywhere and the high price for no added value in comparison to many other 5 star hotels in Singapore means I am highly unlikely to stay here again.
May 6, 2013
Rated 5 out of 5 by marchmoo Beautiful hotel, great staff
The helpful checkin and concierge staff has provided great service with a smile. Hotel is beautiful and room is excellent loaded with amenities and toiletries. Good choice for family or couple weekend getaways! ^.^
December 17, 2013
Rated 5 out of 5 by ethan27 Great Stay!
Good job, W Hotel! We had a wonderful staycation! First, we were offered a free upgrade and was blown away by the beautiful sight we were faced. It was a magnificent view! And they accommodate to my request as to offer a delicious cake for my gf's birthday!
And the staffs are prompt to assist you and friendly! They never failed to greeted us with a smile and start our day right! No complains! :) Kudos!
November 24, 2013
Rated 5 out of 5 by John Disappointed
There needs to be much better and organized service to collect your guests from RW/ universal studios part of sentosa. Visiting this area is a major drawcard for your guests coming to the hotel and the current arrangements are terrible. I was even told by a staff member that I couldn't get on the hotel shuttle bus at the Festive Hotel drop off point - it was only for dropping guests off and I needed to go to Vivocity!! Really disappointing, hope you can sort this out. Otherwise I would like to return some day. John
May 20, 2013
Rated 5 out of 5 by EOne Luxurious Hotel
I am very impressed about this hotel where this hotel has a spacious bed including its great entertainment system. It's rock!!! It is really beyond my expectation.
I like the friendliness of the staff and they are kind and very prompt to attend and provide assistance when I really need their help. They really know how to provide the excellent service to the guests without any prompting. They are really professional.
My family and I really enjoyed staying in this hotel. Thank you and we are sure to be back again!
May 11, 2013
Rated 5 out of 5 by SgFred79 Great celebration!
I would like to thank W Singapore for a Wonderful stay!
We were in W for a birthday celebration and staycation and we were in a Wow suite and a Marvelous suite.
The rooms were gorgeous and spacious!
The staff definitely contributed the success of the party with the ice, coffee capsules, champagne table and other requests.
One problem which we could not solve was the connection of our laptop to the sound system. However, this was inconsequential once the party got going!
Another small issue was the seating at breakfast.
The Kitchen Table is rather small and we were seated near the open kitchen. My friend felt his hair was at risk of getting burnt!
Thank you again W Singapore!
I am hoping and looking forward to another great celebration later this week for my own birthday!
July 14, 2013
Rated 2 out of 5 by Jelki Its more mass than class
As an platinium member this hotel didn't meet the expectations:
The baggage service took inbound 25 min - outbound they didn't show up after 15 min.
There was no room upgrade
There was no late check-out ( we had to leave at 1230)
there was no newspaper delivered to the room.
They have a good first impression - but thereafter it declines . They go more on large groups , therefor its very crowded.
Anyhow its a nice hotel with very good breakfast and a fancy pool area.
October 21, 2013
Rated 4 out of 5 by LXR2 A great option for short getaway
The hotel maintains high level of cleanliness of the rooms, however some other parts of the hotel are neglected e.g. Dust covered phone at the lift lobby, decorative fixtures near the function rooms, etc.
Overall rooms are well maintained, however some of the room applicances are faulty, etc dripping rain shower when the hand shower is on, balcony lights unable to be lighted up. Also, noticed a long queue outside the kitchen table during morning breakfast time due to limited seatings. As I have read comments on trip advisor, hence have gotten up earlier to have breakfast and hence wasn't affected, otherwise I will be one angry hungry customer.
Overall W Singapore is a great hotel, large pool, clean and sound proof rooms, modern and tastefully designed rooms, well trained staffs..... ....
August 26, 2013
Rated 4 out of 5 by stanisnoangel Great service & very nice pool!
Excellent hospitality and made us felt very welcomed. We were upgraded to the Fabulous Room as the front desk noted we were there for our 1st wedding anniversary. She even arranged for a nice surprise gift and cards to be sent to the room. The 24/7 pool also allowed us night swim which was a really nice feature to have!
December 2, 2013
Rated 5 out of 5 by natVF The Staff at W Singapore are amazing
I was very pleased with the staff at W Hotel SG, they were so down to earth and didn't make us feel like an outsider!
December 17, 2013
Rated 5 out of 5 by YSLo Good Vacation/Service
My family booked 2 rooms at the hotel. When we check in the hotel, as a Platinum member, one of the rooms was upgraded by the welcome manager, Ms Rissa to an Away suite. It was a pleasant surprise as this is our family second stay in the hotel and this suite is a bigger one that we booked during our first stay!
We happen to meet, Mr Zai, the events manager who introduced his coffee barista to us during breakfast and serve us an excellent latte.
Moreover, what we were impress is that the breakfast chefs were very accommodating to a family seated beside us. As they required a special diet, the staff/chef there actually managed to cook a separate breakfast meal for them. Nice!
All in all , a good place to relax! Many thanks to Ms Rissa and Mr Zai for making this vacation a special one!
June 26, 2013
Rated 2 out of 5 by Scraps Even non-smoking rooms smell of smoke
When we arrived we were given a smoking room even though we'd asked for non smoking. It was very late and the extra bed we'd requested wasn't made, even though I asked for it again at check-in. So it's now past midnight (it's not like they didn't know we were coming, as wed pre-paid and mentioned our arrival time) and we have have to wait for a new room and new roll away bed. The new room still smelled smokey. We called the next day to have our room serviced, it still wasn't done at 9pm. Not enough dinning space, it's all kitchen in the dinning area so we waited 20 mins for a breakfast table. It's all looks and no substance. At midnight, it should not be up to the guest to 'see if the extra bed is made up and ring if it's not'. Surely reception should ring housekeeping, they
knew we had a child. Very annoyed with the service.
October 18, 2013