Rated 5 out of 5 by Chiar0scuro Wonderful break in Singapore
My wife and I, and our 12 year old daughter had a wonderful stay in the W Singapore. The staff we met were all incredibly welcoming, courteous and professional and provided great service. Other hotels in the group could learn from the W Singapore in recognising Platinum membership (W New York take note). We thoroughly enjoyed the poolside area, cocktails at the Poolside bar, Happy Hours at Woo Bar and breakfasts in the Kitchen Table. I've stayed in a few W Hotels , and although the 76th Floor Rooftop Swimming Pool at the Hong Kong W makes it difficult to match, we enjoyed our Singapore experience every bit as much.
February 22, 2014
Rated 4 out of 5 by Wyal Service staff can be more helpful
This is my first stay at a W Hotel and I am generally impressed with the hotel and its facilities.. The concierge staff were friendly and helpful but I was quite upset that the staff weren't all that service oriented.. There were 2 instances, we went for a night swim close to midnight and needed some towels, whilst there happened to be some staff around, they simply told me that there were too many guests today and they have no more towels left. I am sure they could have hooked up with the room service to help us with some warm towels after a cold night swim. The next day, I wanted to check where the spa and sauna was after a morning swim, and if the facility was for complimentary usage, the pool staff at the towel collection told me she didn't know much and I had to wander around with a wet towel into the spa reception whilst the onlooking spa visitors were booking in their spa services.. Perhaps the management can look into training their staff in knowing the hotel better and being service oriented as a whole.
February 9, 2014
Rated 4 out of 5 by daremighty Very nice hotel but needs some improvement
The stay was great. Pool side is great and very nice room as well. I definitely will come back when I need to stay in Singapore.
However, two things should be fixed.
1. Whenever whatever call didn't answer properly. I tried to make a few calls for various reasons. But simply they didn't answer. Usually I need to make 3 calls to be connected.
2. Buffet restaurant is not fully satisfying both for breakfast and dinner. Compared with other W in Asia such as HK and Seoul, it's slightly below.
February 1, 2014
Rated 5 out of 5 by GouG The breakfast is awesome!
W Hotel is definitely one of top hotels to stay in. Great details in the decor; and thoughtful thinking in the big to the little things that make the stay so comfortable and enjoyable.
Great sound system, groovy decors & lightings; great view from the balcony. comfortable beds etc.
Last but not the least, the breakfast is the best hotel breakfast i ever had.
February 17, 2014
Rated 5 out of 5 by sloves Excellent Get-away experience!
Room - The rooms were very nicely designed. It is exactly as how you have seen from the website. We stayed in the Wonderful room, the smallest room in the hotel, but yet we already find it pretty amazing. Although it is a little expensive, it was worth it as the room was spacious and we had the nice view of one marina. We loved the sound system in the room and the unique lights in the room! You can choose from pink, purple, white, blue, etc to suit your mood. The toilet is pretty amazing with a nice tub and showering area. The best part is, the design of the toilet is great that even when you use the tub or the showering area, you are still able to keep the toilet dry. The room had one of the best bed I slept in, but the pillows were a little too soft for my liking. The toiletries provided were pretty amazing, from the brand BLISS. They had a wide range of toiletries even facial wash and body butter.
Customer Service - Checking in was a breeze. This is the first time that the customer service at the check in counter explained everything in detailed to us, from the room, to the use of the facilitates, the restaurants available, etc. Thumbs up for that! Apart from that, we notice that every staff who walks pass you will attempt to say hi or at least smile at you. The security of the hotel is also good as you have to place your room keys into the lift before going up. We would also want to give special recommendation to the people working at the pool and the pool bar. As we visited the hotel during the valentines weekend, everywhere was serving the Valentines Menu which we were not keen on having. The only place available with 'normal' food was the pool bar - WET. The bartender, Kelvin was really friendly and chit chatted with us through the dinner and offered great recommendation for the burgers there! The pool manager came by and said hi to us. When he knew we were on our honeymoon staycation, he actually surprised us with a lovely chocolate cake! Really impressed with this gesture made our stay even more memorable!
Environment - The only facility we made use of was the swimming pool. The pool was great and it was good to know that it is 24 hours! They even provided floats and stuff for guest to use at the pool that made it a nice place to chill out. There were plenty of chairs and even hammocks for guest to laze around in. Iced water was also served regularly at the pool. The rest of the place like the main lobby or the lift lobby is filled with cool art pieces that added to the atmosphere of the hotel. Drinks were also provided at the lobby. Although it was the Valentines Weekend, we did not feel that the hotel is overcrowded, but yet it was still cozy and quiet that made this trip really relaxing.
Other services - The Wifi provided had very strong connection and we could connect our gadgets to the wifi anywhere in the hotel! They also did not limit the number of gadgets we could connect to.
We would definitely recommend people to visit this hotel and thank you for living up to the expectations of the 5 star hotel. You have provided services beyond our expectations!
February 17, 2014
Rated 5 out of 5 by Happy207 These hotels are good relaxation
These hotels are an oasis of calm, good relaxation
best places to kick back, relax and enjoy with family
February 15, 2014
Rated 2 out of 5 by Jake67 Remind me why I'm SPG gold?
My wife and I recently stayed at the W Singapore in Sentosa Cove for a "staycation" over Valentine's Day. We have stayed in many W Hotels around the world and were looking forward to staying at Sentosa Cove...15 minutes away from our house but a world away from our day-to-day in central Singapore.
The W at Sentosa Cove has all of the "cool" that you would expect from the W brand but unfortunately we experienced some minor irritations during our stay. 1) Why do you have an SPG gold/platinum queue if there doesn't seem to be any separation between the main queue and the SPG queue? 2) This is the first Starwood hotel where I wasn't asked, during check in, what time we wanted to check out up to 4 pm. As a matter of fact we had to prompt for a late check out and we were told that we could not check out late...no, "Let me see what I can do." No explanation. Even when I asked about this being a generally-offered option for SPG gold/platinum members, I was told to call on the morning of our check out but the "manager" would have to decide. 3) My wife and I had a wonderful dinner at the Skirt restaurant and we were offered a pair of "after-dinner" drink coupons for use at Woobar (nice touch) but when we got to Woobar we were told that these were "welcome" drink coupons that could only be used for a white white spritzer (not my vodka martini or my wife's cocktail) it made for an unnecessarily poor experience (we were going to get a drink anyway). This is a classic example of when it would have been better to do nothing (not to have given us the coupons) rather than set our expectations wrongly and have us disappointed...a very good intention by the wait staff turned into a bad experience. 4) The room service and poolside food menu is really disappointing. Where is the variety? Under the "local" menu choice for breakfast there is one option: a set meal consisting of various southern Indian foods (and these are not even the Singaporean versions of southern Indian foods)? Where is the Singapore local breakfast food like bee hoon or wanton mee or fishball noodle or mee soto ayam or nasi lamak? The most interesting thing on the poolside menu was the curry puff which was out of stock both times we tried to order it. 5) The poolside staff seemed to turn ignoring guests into an art form. Our attempts at signalling staff who were walking by were unsuccessful 1 out of 3 times and I watched as other guests had the same experience (one had to physically run down a staff member to order a drink). 6) The Kitchen Table breakfast buffet looked pretty good, but we gave it a pass because of the crowd...not much room to walk/move and the place was full of families with young kids (we went to an outside cafe near the marina for our breakfast meals).
Nice location and nice facility but experience-wise this doesn't feel like any other W I've been to around the world. As an example, the staff at the various W locations in New York are much more attentive and welcoming than here in Singapore. To me, that's saying something because I don't necessarily expect "gracious" service in New York but I would definitely expect it in Singapore.
Unless it's a company event and someone else is paying, I won't be going back to the W in Singapore for anything more than (maybe) dinner or a drink.
W Singapore managers: consider the viewpoint of your guests, think about the experience that they expect and want out of a stay with you, get your team to make a little extra effort (it matters), and get your staff trained on how they should represent the W brand.
February 16, 2014
Rated 5 out of 5 by Nicky81785 Great hotel
Loved the facilities, super helpful staff, great area. Highly recommend!
February 14, 2014