Rated 4 out of 5 by Rich928 It is close but is just missing the mark
Third time Lucky !
I have stayed at the W Singapore on 2 occasions in the past 12 months for business and about to go back for a third time with my family.
This hotel is by far in the best location if you do not want to be in the hustle and bustle and pollution of central Singapore. Personally I think its worth the cab ride out of town to this little place called Sentosa Cove, it is a beautiful spot . The location and setting that this hotel is in is simply stunning . Its new and shinny and has all the cool things i like about the W brand . We have stayed at 4 other hotels in Singapore in the past 2 years but this hotel could and should be the best if they just lifted their game slightly.
The rooms are comfortable and clean, quirky and cool. For business a WOW room does the job, the spectacular room had the added benefit of the balcony but I do not think it was worth the extra $$
The pricing is all a bit strange and did not really make the extras clear when your booking or on their website or even through SPG. Just be aware of the extra taxes and charges they add on your bill it really adds up.Even though they offer all sorts of deals I tried 5 different combinations on the special offers and could not get any discount for a 10 night stay! I even tried to use some SPG points to upgrade but there was no availability, even though I could book the next level room as a paid guest ,go figure? During my previous 2 stays I found the majority of staff very pleasant but the staff at check in and check out lacked confidence and where e a little dismissive if you ask any questions or queried the bill in anyway, it can also take a long time to check out as well with queues 4-5 people deep. The in house restaurants (there are 2 ) are very good but breakfast is a little XXY and can be very busy . Luckily there is a great choice of 12, five star restaurants all within a 2 minute walk of the hotel entrance. So for business its a great place to hang out and have meetings and relax. As for a family holiday time will tell!
July 1, 2015
Rated 5 out of 5 by SFPlatinum Superb stay!
Have to admit I've grown weary of most W's over the past few years. The properties and the brand as a whole feel as if they're past their prime. So I made my reservation at the W-Sentosa with some trepidation. To my great delight, the experience was absolutely wonderful. OK, I'm still not crazy about the over the top decor, but the service could not have been better--most especially the welcome and support from Maddy. The food at the main restaurant was excellent. The views from the room glorious. Overall, a stellar stay! And I felt very much appreciated as a Starwood Platinum member.
June 27, 2015
Rated 4 out of 5 by dejian Facilities
Pillow too soft, bed too soft, having a backache and neck pains.
The pool water is warm for night swimming. I think that is excellent for the family to swim at night.
June 22, 2015
Rated 4 out of 5 by ericeptional Lovely Hotel
Stayed at the Marvelous Suite where I had a marriage proposal planned. The property is nestled at the Cove area in Sentosa, where you find the marina as well. Pool is great, but some chinks in the room. For example, there seemed to be some renovation flaw/ loosened door that made it very difficult to open and close the door as it scraped against the flooring. Some of the lights in the bathroom also flickered occasionally. Not really deal-breaking issues really but at W you expect close to perfection...
What was impeccable - the service from staff. Right from the Welcome desk everyone was all friendly and willing to render assistance. Guest Relations in particular did a lot in facilitating my proposal so kudos to them.
June 20, 2015
Rated 5 out of 5 by lars88ko11 Amazing stay, marvellous as the suite
The staff at this hotel really goes above and beyond in terms of customer service - met every request I had, and I had quiet a few.
Moreover the setting amid the beautiful Sentosa Cove is truly stunning. The pool, the marina and the hotel complex itself is simply amazing.
The marvellous suite, I have been upgraded to, was amazing, especially the marina-facing balcony was a true gem.
June 19, 2015
Rated 5 out of 5 by sinefinibus Wow
Proposed to my then girlfriend on our staycation for two nights, and staff were very helpful in assisting -- a big shout out to Gonzaga who went the extra mile to speak with me personally on the proposal plan, even decorated the hammock area near the pool and coordinated the whole setup! Overall, great service and ambience. The Marvelous Suite we stayed in was the best really, great view and very hedonistic indeed.
June 19, 2015
Rated 5 out of 5 by TJWeiChee Dream Wedding at W Singapore!
We had booked this place for our wedding on the 14th of June and everything turned out really good. Special thanks to the W Team especially Charlene for helping us organise our special day. The staff were attentive and polite to all guest, the food was spectacular considering there were so many people and the venue is really exclusive. As husband and wife, we couldn't ask for more.
The Marvelous Suite was always a sight to behold and even much more a pleasure to stay. Yearly, we always come back here because by the time we checkout, we feel refreshed and satisfied with everything. Well done and we know it ain't easy but keep up the good work!
June 18, 2015
Rated 5 out of 5 by Manuforever Quiet and Relaxing
An excellent resort in a lovely area of Sentosa. The pool is great and is very spacious. A lot of good restaurants to choose in the area.
June 7, 2015