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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.4 out of 5 by 236 reviewers.
Rated 4 out of 5 by Great location Enjoyed my spg perks on nye. One slight issue I had was the fact the hotel need's to update its media hub in rooms. Othe than that hotel was excellent... January 2, 2016
Rated 5 out of 5 by a solid W hotel a quick stayover in Paris - i was going to be at the hotel for only two nights, but booked the room for three nights to guarantee that a room was available after my 6am flight arrived at CDG. i saw on the app that my room was assigned, and check-in was smooth at that early hour. i booked a wonderful room, and was upgraded to a spectacular room as a platinum with a superb view of the Palais Garnier. the room itself had a great view and was comfortable, but it was very small. nevertheless, it met our needs. i was hoping to be upgraded to a suite, but was told upon check-in they were fully committed. so room 419 it was. the shower was amazing - the water pressure was amazing. that alone made my stay. the room was clean, well maintained, and comfortable - what more could you ask for? the spark wall added a bit of uniqueness to the hotel... as a platinum, i chose the breakfast as the amenity. it was a great breakfast buffet and a good start to the morning. the hotel is small - but it served a purpose for us of a place to base our sightseeing out of for two days. the staff was friendly. the location was great. December 28, 2015
Rated 5 out of 5 by Great hotel is perfect location Fantastic hotel, as one would expect from the W. Ideally located. The staff was amazing and responsive. The food and beverages were tasty. We upgraded to a suite, and the room was great. December 23, 2015
Rated 1 out of 5 by W's usually good - this one is poor Room was small and faulty. Staff were averagely helpful. November 13, 2015
Rated 5 out of 5 by Fabolous Best SPG property in Paris. Fabulous suite really is fabulous (thanks for an upgrade!). Hotel facilities are new and kept in a W style. Staff was friendly and alert to guest's needs. October 28, 2015
Rated 5 out of 5 by Excellent location! We loved this hotel, it's officially my favorite W location. The staff was wonderful, and as a Platinum we were immediately upgraded, and told the perks of our suite. Opt for the free breakfast, so many options, and you save quite a bit. The Whatever/Whenever desk concierges were all very helpful, even at getting us last minute reservations on a Friday night! The Fantastic Suite is beautiful, and I loved the Bliss products. If you have a chance to visit the bar order a Spark, and pay attention to all the lovely details in the room. As for location, it's perfect, you are between a 5 minute to 15 minute walk to everything, whether it's Hermes or the Louvre! We can't wait to come back. October 20, 2015
Rated 4 out of 5 by Outstanding Great location and restaurant has quality food and wines. Staffs are friendly and helpful !! August 31, 2015
Rated 3 out of 5 by Service did not meet expectations. Ive stayed in over a dozen W hotels around the world and had high expectations of this one in Paris. I booked the hotel for a 3 night stay about a month before hand. We arrived at 5pm on the day and was shockingly told our room was not ready. The staff were very apologetic and initially offered us a complimentary bar voucher which we turned down. I must have stayed in over 100 hotels around the world and this is the first time I have not been able to check in to my hotel room at 5pm. We left our bags and went out and finally checked in at around 7pm. The staff left us a note in the room with a small complimentary bottle of champagne. We appreciated the gesture and that was that. The rest of the trip was unremarkable. The concierge was very helpful with restaurant recommendations and were very friendly. I asked the day before check out whether i could buy one of the Marie Antoinette pillows they had in their rooms. I was advised yes, most definitely and can pick it up on checkout. They printed a list of the ones that were available for us to pick. We checked out around 6am the next day and were told that unfortunately they couldn't access the storage room at that time. They asked me to leave my address and they could mail it to me overseas. I chased up with the concierge a few days later via email (as had not heard anything back) and heard back a few days after that that it would cost 290 euros to ship me this pillow. I mailed back expressing my displeasure with the whole process and asked to be forwarded to the manager so i can at least raise these issues and have not heard back since. These two issues aside, the stay was pleasant, the rooms are on the small side but are very well and cosily decorated. The Opera is a busy area but we had a very quiet stay which was nice. There's a tourist bus that runs from across the road which was convenient and you're a stone's throw away from the big department stores. August 19, 2015
Rated 5 out of 5 by Great time in Paris We have visited Paris many times all in SPG properties and this was our second stay at the W. The stay was top notch as always with a W property. The staff was very helpful and always present to assist. The concierge team helped in every way possible prior to our arival and during our stay. The gentleman who helped us with bags at check-out was one of the most polite people we have met. We always look forwrd to returning to Paris and the W Paris is our firt choice when we return. July 30, 2015
Rated 3 out of 5 by Unsatisfactory While the hotel has a great central location in Paris which is certainly convenient, the features inside and overall service leave much to be desired. The Room We had room 401 and the bathroom fixtures were hanging loose from the ceiling. One could see that someone had attempted to "fix" it by stuffing toilet paper into the stainless steel cover of the mirror rod. The water faucet sprayed water on the floor whenever it was opened which was extremely annoying. Carpets were in sore need of replacement as they had lost their original color (if you're going to have a dark, modern theme, you need to ensure blacks are not faded to grey). The Bliss products were nice The Service Room service was good and we never had a complain. Greeting at the main entrance was almost nonexistent, with doorman either standing around barely acknowledging guests' presence or even talking on their phones. Concierge (unfortunately I forgot the name) was very helpful with one request that I would characterize as a bit unusual (finding a pharmacy that offered breast pumps). Overall Except the central location, this W location has little else to offer in terms of hospitality, quality of rooms or food. When compared to other SPG properties we have stayed in this one falls well short for a Category 6 one. May 27, 2015
Rated 5 out of 5 by Excellent hotel. Highly recommend!! Great location, convenient and central location. Stayed here for a week. Staff were excellent. Concierges were very helpful. Ate in the restaurant and the food was great and the wine suggestion was terrific. Would highly recommend and stay here again May 24, 2015
Rated 1 out of 5 by this hotel needs some serious "polishing" Even the best hotel schools in the world can't make up for employees who are not motivated! Poor performance, lack of personal committment across the lines! Very expensive Hotel thanks to a wonderfull location behind the Opera. Organistaion/Staff not up to Hotels who ask half the price. May 4, 2015
Rated 5 out of 5 by Exceptional Staff and Hotel! I have been to Paris many times and usually stay at the same places. This trip I decided to try somewhere new. The staff is at the W is extremely accommodating and go out of there way to make sure you are happy. The W is a small boutique type hotel which provides a very intimate experience. The staff is attentive and hospitable. The gym is a challenge if you want a serious workout but I reminded myself I was in Paris and went for a walk. It is a great location and practically on top of the Opera subway station and since I skipped the gym....I walked to the Louvre. I am so happy I tried somewhere new! Thank you for an AMAZING stay W! April 5, 2015
Rated 4 out of 5 by perfect and cool hotel for visting paris very good, friendly staff, very cool and nice rooms, the beds are perfect, perfect located for vistib paris, we will come back soon. wolfgang April 5, 2015
Rated 5 out of 5 by Best W ever.. i've been to many W Hotels and although many are very nice, this one is by far a cut above.. a very pleasant surprise.. Best reception as a Platinum guest of any Starwood property (including St. Regis), best room upgrade, best room amenities, best 'special request' accommodation, good location, immaculate room and hotel.. Better than the Westin (which isn't terrible) down the street.. Very cleverly designed and unique.. only small issues?.. internet service isn't great (which is most of Europe) and the gym is a bit lacking.. Highly recommended.. and i'm not easy to please.. :) March 29, 2015
Rated 4 out of 5 by Good location I had a one night stay at W Paris and loved the room decor of the bedroom in Opera style. Check in was a breeze and the staff could give me valuable advise on which was the best way to get to the airport with my luggages . They also gave me a room upgrade without question as I am a SPG gold member. I will stay at W Paris again in my next visit. March 17, 2015
Rated 5 out of 5 by Wonderful Stay Very pleasant stay in Paris. The staff, the location were really "W"onderful. The hotel were kind enough to upgrade me to a suite room. I'd like to thank the staff especially Mr. Sebastienne who was very nice and helpful and Mr Loris. See you soon in Paris. February 28, 2015
Rated 5 out of 5 by Extreme WoW hotel~! I stayed with my mom, which was frist time travel together. It was Excellent Service and very in central I must stay your hotel next time when I visit Paris. January 16, 2015
Rated 4 out of 5 by Modern Hotel, Good Location I really loved the location of this hotel - absolutely perfect. Suite was an ok size, but very comfartable (especially the W bed) and had a huge bathroom. Although one day my room wasn't cleaned until after 4.00 pm - housekeeping was generally very good. Staff were friendly, but lacked attention to detail and that certain something that defines true service. Breakfast was very underwhelming. However the location really makes up for other minor faults. January 12, 2015
Rated 5 out of 5 by Quiet, Spacious and Great Location My husband and I stayed at two other five-star hotels in Paris. Our best night's sleep was at the W Opera. I enjoyed my stay and the proximity to my favorite macarons (Pierre Hermes) and more tourist-oriented spots so much: I wrote a scene in my recent novel featuring a romantic memory of staying at the W Opera and our lovely petit dejeuner. Next trip, we will happily skip our stays in16em arrondissement for the W! November 28, 2014
Rated 4 out of 5 by Mediocre The concierge staff was outstanding. Really excellent. Everything else was just OK. I expected more. Certainly was not 5 star. Room was just OK, restaurant service just OK. Not worth the price. November 24, 2014
Rated 5 out of 5 by great customer service i am very impressed with the customer service of staff from reception to the restaurant. The staff really cares about your needs and take wonderful care of you. i got the WOW service and beautiful room with a view. Love the hotel and caring attitude. November 20, 2014
Rated 4 out of 5 by This hotel is highly recommended Good geographical location, good attention and good service. Anyway, the hotel must improve the wifi service. November 13, 2014
Rated 5 out of 5 by Excellent Staff & Ultimate Comfort.. TOP MARKS FOR W PARIS.. WOW... November 13, 2014
Rated 5 out of 5 by Great location, amazing service My wife and I stayed on three occasions at the W Paris Opera during our honeymoon. Every time we were exceptionally impressed with the service and the quality of the hotel staff. Our various rooms and suites were beyond expectations. I would highly recommend this hotel to leisure and business travellers alike, and now consider the W Paris Opera my favourite hotel in Paris. November 11, 2014
Rated 5 out of 5 by Great hotel, great location Very nice hotel, super friendly staff & great location; would be great if you could open windows on higher flows for some fresh air during the night November 10, 2014
Rated 5 out of 5 by AMAZING SERVICE THE ENTIRE STAFF WERE ACCOMMODATING AND FRIENDLY. I WAS VERY IMPRESSED WITH HOW HELPFUL AND KIND THEY WERE. October 25, 2014
Rated 1 out of 5 by Poor Customer Service The hotel, view and room were all impeccable. However, the customer service lacked extremely, not including the bell hops. The concierge especially was extremely unprofessional and lacking in customer service. We were referred to a restaurant that was very poorly run, had terrible food and lacked in management. Upon returning to the hotel we let the concierge know out of courtesy how our experience was and that he might not want to make this recommendation to any other guests. He was beyond offended and took this personally. From this point on he would no longer give us directions, recommendations, or any help at all during our trip. Being from out of town, this put a huge wrench in our planning. He was extremely rude, offensive and overrated. After enduring this treatment each day/night we then had to retreat to our room with the beautiful view of the Opera. DO NOT book your stay here during a weekend. The hotel does not let you know that there are all night parties in the street and in front of the opera during the weekends. Loud music plays continuously until 4 am in the morning making it impossible to get any sleep. In addition to these major issues, I have had to ask the hotel 3 times for a correct PDF of my receipt that I still have not yet received. After alerting the manager during our departure of what we faced during our entire trip she was unapologetic and her only solution was that she would talk to the concierge to retrieve his side of the story. Excuse me? His side of the story? 4 of your guests just told you he was continuously rude to us and that is all you have to say? Unacceptable. Especially because I have stayed at many W hotel location in the United States and have always been EXTREMELY satisfied. This was a huge let down and I would not recommend this hotel to anyone. October 20, 2014
Rated 5 out of 5 by The W is Fantastic! The W Paris-Opera Hotel is just ideal. Everything checks off: Location is premium (Right next to the Legendary Opera) Staff is warm, friendly and Professional Chefs are really good The Hotel is tastefully furnished An Apple store is next door in the same building. I cant find one bad thing to say. Great Stay September 25, 2014
Rated 4 out of 5 by Best concierge ever! We had a very pleasant stay at W Paris Opera. The location is great. Walkable to many things. Staff is very helpful and I wanted to highlight the concierge service. Both Claremont and Marko were exceptionally professional and very helpful. Marko went the extra mile. He sent us emails with suggestions for shops and restaurants, called to remind us of our upcoming soccer game start time when we got mixed up on time and didn't show up to pick up tickets. We were very impressed! September 3, 2014
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