Rated 3 out of 5 by Derrick123 Service did not meet expectations.
Ive stayed in over a dozen W hotels around the world and had high expectations of this one in Paris.
I booked the hotel for a 3 night stay about a month before hand. We arrived at 5pm on the day and was shockingly told our room was not ready. The staff were very apologetic and initially offered us a complimentary bar voucher which we turned down. I must have stayed in over 100 hotels around the world and this is the first time I have not been able to check in to my hotel room at 5pm. We left our bags and went out and finally checked in at around 7pm. The staff left us a note in the room with a small complimentary bottle of champagne. We appreciated the gesture and that was that.
The rest of the trip was unremarkable. The concierge was very helpful with restaurant recommendations and were very friendly.
I asked the day before check out whether i could buy one of the Marie Antoinette pillows they had in their rooms. I was advised yes, most definitely and can pick it up on checkout. They printed a list of the ones that were available for us to pick. We checked out around 6am the next day and were told that unfortunately they couldn't access the storage room at that time. They asked me to leave my address and they could mail it to me overseas.
I chased up with the concierge a few days later via email (as had not heard anything back) and heard back a few days after that that it would cost 290 euros to ship me this pillow. I mailed back expressing my displeasure with the whole process and asked to be forwarded to the manager so i can at least raise these issues and have not heard back since.
These two issues aside, the stay was pleasant, the rooms are on the small side but are very well and cosily decorated. The Opera is a busy area but we had a very quiet stay which was nice. There's a tourist bus that runs from across the road which was convenient and you're a stone's throw away from the big department stores.
August 19, 2015
Rated 5 out of 5 by Rickh1966 Great time in Paris
We have visited Paris many times all in SPG properties and this was our second stay at the W. The stay was top notch as always with a W property. The staff was very helpful and always present to assist. The concierge team helped in every way possible prior to our arival and during our stay. The gentleman who helped us with bags at check-out was one of the most polite people we have met. We always look forwrd to returning to Paris and the W Paris is our firt choice when we return.
July 30, 2015
Rated 3 out of 5 by Elomelo Unsatisfactory
While the hotel has a great central location in Paris which is certainly convenient, the features inside and overall service leave much to be desired.
We had room 401 and the bathroom fixtures were hanging loose from the ceiling. One could see that someone had attempted to "fix" it by stuffing toilet paper into the stainless steel cover of the mirror rod.
The water faucet sprayed water on the floor whenever it was opened which was extremely annoying.
Carpets were in sore need of replacement as they had lost their original color (if you're going to have a dark, modern theme, you need to ensure blacks are not faded to grey).
The Bliss products were nice
Room service was good and we never had a complain.
Greeting at the main entrance was almost nonexistent, with doorman either standing around barely acknowledging guests' presence or even talking on their phones.
Concierge (unfortunately I forgot the name) was very helpful with one request that I would characterize as a bit unusual (finding a pharmacy that offered breast pumps).
Except the central location, this W location has little else to offer in terms of hospitality, quality of rooms or food. When compared to other SPG properties we have stayed in this one falls well short for a Category 6 one.
May 27, 2015
Rated 5 out of 5 by JosephG7 Excellent hotel. Highly recommend!!
Great location, convenient and central location. Stayed here for a week. Staff were excellent. Concierges were very helpful. Ate in the restaurant and the food was great and the wine suggestion was terrific. Would highly recommend and stay here again
May 24, 2015
Rated 1 out of 5 by OG28 this hotel needs some serious "polishing"
Even the best hotel schools in the world can't make up for employees who are not motivated! Poor performance, lack of personal committment across the lines!
Very expensive Hotel thanks to a wonderfull location behind the Opera. Organistaion/Staff not up to Hotels who ask half the price.
May 4, 2015
Rated 5 out of 5 by mmarcus Exceptional Staff and Hotel!
I have been to Paris many times and usually stay at the same places. This trip I decided to try somewhere new. The staff is at the W is extremely accommodating and go out of there way to make sure you are happy. The W is a small boutique type hotel which provides a very intimate experience. The staff is attentive and hospitable. The gym is a challenge if you want a serious workout but I reminded myself I was in Paris and went for a walk. It is a great location and practically on top of the Opera subway station and since I skipped the gym....I walked to the Louvre.
I am so happy I tried somewhere new! Thank you for an AMAZING stay W!
April 5, 2015
Rated 4 out of 5 by wjb61 perfect and cool hotel for visting paris
very good, friendly staff, very cool and nice rooms, the beds are perfect, perfect located for vistib paris, we will come back soon.
April 5, 2015
Rated 5 out of 5 by PlatinumForever Best W ever..
i've been to many W Hotels and although many are very nice, this one is by far a cut above.. a very pleasant surprise.. Best reception as a Platinum guest of any Starwood property (including St. Regis), best room upgrade, best room amenities, best 'special request' accommodation, good location, immaculate room and hotel.. Better than the Westin (which isn't terrible) down the street.. Very cleverly designed and unique.. only small issues?.. internet service isn't great (which is most of Europe) and the gym is a bit lacking.. Highly recommended.. and i'm not easy to please.. :)
March 29, 2015