Rated 3 out of 5 by daddy1111 What I expected but bathroom basic
I stat at the originalW NYC frequently. The front desk staff is gracious and welcoming a
Though they end so much time with customers that they check in can be slow. Room was very nice but the bathroom had not been upgraded in a while and did not match quality of the room. Platinum breakfast used to be a grab and go at the bar which I found very convenient. It is now in the restaurant which is more luxe but not nearly as fast
March 28, 2015
Rated 5 out of 5 by Ang51 Wonderful Experience
The staff were very pleasant and helpful. The rooms were very clean. The décor trendy and just right. The location was fabulous. Perfect get sway!!!!
March 17, 2015
Rated 5 out of 5 by BC35 Great Experience
We came to the W for the weekend to celebrate my daughter's birthday. When the staff found out it was her birthday, they arrange to have a dessert waiting for her with a nice handwritten card when we returned the first night. Such a nice surprise!
The room was clean, spacious and comfortable. It was a great night's sleep for us as the bed was super comfortable and cozy. Bathroom was nice and clean with great lighting. The location of the hotel in Midtown East was excellent and the staff was extremely nice and helpful anytime we needed anything.
We will definitely be staying here again on our next trip to the city.
March 17, 2015
Rated 5 out of 5 by rachy ideal location. clean and bright. friendly staff
Ideal location in the city. Walking distance to a lot
March 16, 2015
Rated 2 out of 5 by Martinizh Worst W in the world?
I understand this is NYC, suite is small, sure understanable. How about those bathroom tiles from the 60s? And I can hear everything happening in the room next to me. Valet parking staff are money chaser, I would rather go to four point next time or Aloft, because I wont have this high expectation from those hotels.
March 15, 2015
Rated 4 out of 5 by SnazzyDresser18 Met Expectations
It's what I'd expect from a W in NYC. Room was surprisingly roomy given it was NYC. Room service costs were really high but again, I'm at a W in NYC so I'm not shocked.
Loved the layout of the room, closets and bathroom.
March 13, 2015
Rated 1 out of 5 by cptrav Terrible for Restful Sleep
I asked for a quiet room - told them I didn't care about the view, size of room or size of bed. All I wanted was a quiet room. I was woken up several times during the. night from noisy adjacent room, traffic noise outside, and a noisy air conditioner cycling on and off in my room. DO NOt stay here if you want to sleep.
March 13, 2015
Rated 1 out of 5 by higheredtraveler This hotel does not cater to business clients--maybe it never did
I can deal with the rooms being small, the lack of upgrades, the furniture showing wear and tear...but the final straw was that they no longer serve any kind of a grab and go breakfast in the lobby. You can't even get a cup of coffee without calling room service from a phone in the lobby--seriously. I am done. I will not use this hotel again. I've lost my patience.
February 24, 2015