Terms & Conditions

These terms and conditions (“Terms & Conditions”) apply to all websites and mobile applications (each a “Site”) of the hotel brands owned and licensed by SH Group Operations, L.L.C. d/b/a Starwood Hotels and its affiliates, including 1 Hotels & Homes, Baccarat Hotels & Resorts, Treehouse Hotels, and SH Collection (collectively, “Starwood,” “us,” “we,” and “our”).

Your use of this Site is subject to these Terms & Conditions along with any specific terms and conditions set forth on the individual pages within this Site (collectively, the “Terms & Conditions”) and all applicable regulations and laws, including, but not limited to, those relating to trademark, copyright, and other intellectual property rights.

PLEASE READ THE TERMS & CONDITIONS CAREFULLY BEFORE OBTAINING OR USING ANY MATERIALS, PRODUCTS, SERVICES OR INFORMATION THROUGH THE SITE. BY ACCESSING THE SITE, YOU AGREE TO ACCEPT, WITHOUT QUALIFICATION OR LIMITATION, ALL OF THE TERMS & CONDITIONS. If you do not agree with these Terms and Conditions, do not access or use the Site. 

Additional terms and conditions may apply to reservations, transactions, purchases, activities, or uses that may occur on or through this Site, which will be presented to you at the time of use. By accessing or using those services, you agree to be bound by the applicable additional terms. In the event of a conflict between these Terms and Conditions and any additional terms, the additional terms will control with respect to the applicable service. 

We reserve the right to amend any section of the Terms & Conditions by posting an amended statement on the Site. Your continued access or use of the Site means that you accept and agree to the revised Terms & Conditions. 

IMPORTANT NOTICE: YOUR USE OF OUR SITE IS SUBJECT TO AN ARBITRATION PROVISION, REQUIRING ALL CLAIMS TO BE RESOLVED BY WAY OF BINDING ARBITRATION. PLEASE CAREFULLY REVIEW THE “ARBITRATION” SECTION BELOW FOR MORE INFORMATION.

USE OF THE SITE

ELIGIBILITY

The services of the Site are not intended for and should not be used by minors. By using the Site, you represent that you are  at least eighteen (18) years of age and can form legally binding contracts under applicable law. If you are the parent or legal guardian and consent to your minor child’s access to and use of our service, you agree to be bound by these Terms and Conditions on behalf of yourself and your minor child.

ACCOUNT

We may enable you to establish an account with a username and password to access and use certain areas of the Site, and other services. You are responsible for preserving the confidentiality of your passwords, log-in, and account information. You will be financially accountable for all uses of the Site by you and/or by any third party using your account information, whether or not authorized by you. You agree to (a) immediately notify us of any unauthorized use of your password or account or any other breach of security, (b) ensure that you exit from your account at the end of each session, (c) maintain accuracy and up-to-date account information, including payment information. It is your sole responsibility to control the dissemination and use of your password, control access to and use of your account, and notify us when you desire to cancel your account. We will not be responsible or liable for any loss or damage arising from your failure to comply with this provision.

RESERVATIONS

You may only use the Site to make reservations or purchases for yourself and your invited guests or an individual for whom you have been authorized in advance to act. Unless you have obtained prior written permission from Starwood, you may not use the Site to make reservations or purchases for other purposes, including, but not limited to, commercial objectives of reselling rooms or reservations, advertising, marketing, posting, or otherwise distributing rooms, reservations, or availability (including without limitation on third-party web sites), making speculative, false, or fraudulent reservations, or reserving rooms in anticipation of demand. Reservations made in violation of these Terms & Conditions may be cancelled without notice at Starwood’s sole discretion. Additional terms and conditions regarding your reservation or purchases may apply.

MERCHANDISE TERMS OF SALE

Starwood allows you to purchase certain merchandise via its Site. 

Purchases must be made by credit or debit card. If the credit or debit card information that you submit is incorrect or invalid, your payment will not be processed and your order will not be completed. Sales tax and shipping and handling fees will be calculated and collected at the time of purchase.

All orders are subject to acceptance by Starwood as quantities may be limited. There may be certain orders that we cannot accept and must cancel. In our sole discretion, we may refuse or cancel any order for any reason as permitted by applicable law. If we cancel your order after payment has been processed, we will issue a refund to your original method of payment. We will not ship any orders outside of the continental United States. If your order is incomplete or incorrect upon delivery, please notify us immediately. Any claims regarding order issues must be submitted within five (5) business days of your receipt of the shipment.

If you are not happy with your purchase, you may return the product within thirty (30) days of your receipt of the product. All shipments will include a pre-addressed label to return your product to us. If your shipment did not include a label or you have misplaced your label, please contact us. You are responsible for the cost of shipping.

PROMOTIONAL INFORMATION

The Site may provide or display information relating to specific programs, offers, or promotions (“Promotional Offers”). Any such Promotional Offer is subject to its specific terms, conditions and restrictions. Please read carefully and refer to the terms, conditions and restrictions of each Promotional Offer. Starwood reserves the right to alter or withdraw any such Promotional Offer at any time without notice. Each Promotional Offer is void where prohibited by law.

LINKS TO THIRD PARTY WEBSITES

The Site may contain links to third party websites. Starwood provides these links solely for your convenience. The inclusion of these links in no way indicates Starwood’s endorsement, approval, or support of such site’s content, products, services, or operators. We undertake no obligation to monitor or review any sites linked to or from the Site. Your use of any such site is subject to the terms and conditions of such sites and at your own risk.. We are not responsible for the practices, services, products, or content of third party sites. Additionally, you agree not to link your site or any other third party site to the Sites without express prior written consent of Starwood. In addition, certain actions on the Site may result in specific advertising from third parties, including information that may be displayed in other windows or in third party sites.

STARWOOD’S RIGHT TO CANCEL / ERRORS / MISTAKES

Starwood endeavors to provide accurate and up-to-date information on the Site. However, the Site may contain typographical, technical inaccuracies, or other errors in connection with information displayed on the Site, including, but not limited to, fees, rates, or availability applicable to your transaction. Starwood assumes no responsibility or liability for such inaccuracies, errors, or omissions. Starwood reserves the right not to honor reservations or information affected by such inaccuracies, errors, or omissions. Starwood reserves the right to make corrections, changes, cancellations, and/or improvements to such information or reservations based on such information, at any time, including after a reservation is confirmed.

MISCOMMUNICATIONS / LOST TRANSACTIONS

Starwood assumes no responsibility or liability for communication errors, interruptions, difficulties, failures, or other malfunctions or for lost, stolen, or misdirected transmissions, transactions, entries, or messages on or in connection with the Site. Starwood is not responsible for any incorrect information associated with any transmission or transaction to or on the Site regardless of whether such incident is the result of system error, user error, or human error.

AVAILABILITY

The Site is available to anyone with Internet access. The Site may become unavailable due to maintenance or repairs or due to computer malfunctions, crashes, disruption in Internet service or other unforeseen circumstances. A reference to a product or service on the Site does not imply or guarantee that such product or service is or will be available in your location. The content on the Site, including advertising content, is intended for use and display only where permissible in accordance with applicable laws and regulations. Each product or service is void where prohibited by law.

PROHIBITED USES

Any commercial use of this Site is strictly prohibited unless you have obtained express prior written consent from Starwood. You may not use this Site to post or transmit any unlawful, threatening, libelous, infringing, defamatory, indecent, inflammatory, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law, or for any other purpose that is unlawful or prohibited by these Terms & Conditions. You agree that you will not (a) interfere or disrupt the Site, (b) use or attempt to use any robot, spider, automatic device, or automatic or manual process to monitor or copy the Site without Starwood’s prior express written consent, (c) use any device, software, or other instrument to monitor, copy, interfere with, or attempt to interfere with this Site, its content, or its operation without Starwood’s prior express written consent, (d) use, place, or distribute any viruses, worms, time bombs, and/or other computer programming routines that damage, disrupt, intercept, or harm (or intend to do any of the preceding) the Site, including the underlying hardware, software, systems, and any users of the Site or their devices, or (e) engage in any conduct while using the Site that Starwood considers inappropriate, unauthorized, or contrary to the intended purpose of the Site.

STARWOOD DISCLAIMER

Certain pages on this Site and certain independent sites affiliated with Starwood or a Starwood affiliate, may contain information about specific real estate or development projects associated with Starwood or its affiliates. WITH RESPECT TO SUCH PAGES AND SITES, MATERIALS ON SUCH PAGES AND SITES ARE FOR GENERAL INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE AN OFFER OR SOLICITATION OF ANY KIND, NOR ARE THEY INTENDED TO BE DISTRIBUTED IN OR CONSTITUTE AN OFFER IN ANY STATE OR COUNTRY IN WHICH STARWOOD OR THE APPROPRIATE DEVELOPER OF A PROJECT, HAS NOT REGISTERED TO SELL PROPERTY, IF REQUIRED.

USER GENERATED CONTENT TERMS OF SERVICE

By tagging us in your social media posts, photographs, or videos, or otherwise providing Starwood permission to use your content, you agree to the following terms:
You hereby grant to Starwood a perpetual, irrevocable, royalty-free, worldwide, nonexclusive license to publish, reproduce, display, perform, distribute, adapt, edit, modify, translate, create derivative works based upon, and otherwise use and sublicense photograph(s) or video(s) that have been tagged with a particular hashtag intended to identify Starwood on your Facebook, Instagram, Twitter, TikTok, Weibo, WeChat, or other social media platform, or that have otherwise been mutually agreed upon between you and Starwood ("Photos/Videos"), or any portion of your Photos/Videos, in any manner in its sole discretion, including but not limited to on its webpages or in its marketing and advertising materials. You hereby represent and warrant that: (a) you own all rights in and to your Photos/Videos; (b) you have permission from any person(s) appearing in your Photos/Videos to grant the rights herein; (c) you are not a minor; and (d) Starwood's use of your social media handle or Photos/Videos will not violate the rights of any third party or any law. You hereby release, discharge and agree to hold harmless Starwood and any person acting on Starwood's behalf from any liability related in any way to Starwood's use of your social media handle or your Photos/Videos.

SMS MESSAGING TERMS OF USE

Starwood may provide marketing and promotional and informational information via SMS text messages. By opting in to receive SMS messages, you consent to receive such messages at the mobile phone number you provide. Please note message and data rates may apply. You may opt out of receiving SMS messages at any time by following the opt out direction in the message. SMS text message notifications may be delayed or not received during regional emergencies or other periods of high messaging traffic. Starwood is not responsible for delayed or undelivered messages. Third parties can send SMS text messages disguised as alerts from Starwood and therefore you are urged to independently verify the authenticity of any message that you receive. To the maximum extent permitted by law, all information contained in SMS text messages is provided "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. To the maximum extent permitted by law, we expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the receipt, use, failure of, or inability to use, SMS text messages.

INTELLECTUAL PROPERTY

COPYRIGHT

Unless otherwise noted, all content on this Site is the copyrighted property of Starwood, its affiliates, or licensors. All content of this Site is protected by United States copyright laws as well as the applicable laws of other jurisdictions.

GENERAL / OWNERSHIP

Unless expressly stated otherwise, the content included on the Site, including, but not limited to text, software, photographs, graphics, images, artwork, illustrations, video, sound, music, names, logos, trademarks and service marks, are the property of Starwood or its licensors or suppliers. This content is protected by copyright, trademark and other laws. No right, title, or interest to the content is granted by your use of the Site, other than a right to review the content using a standard Internet browser to conduct customary web browsing. All other uses, including making copies of any content on the Site, are strictly prohibited. Except for non-commercial individual private use, the downloading, retransmission, or reproduction of the Site (or any part of its content) is strictly prohibited. You may not modify, reproduce, distribute, retransmit, disseminate, sell, publish, circulate or broadcast any material for any purpose other than personal, non-commercial use (or legitimate activities of a travel agent or travel professional) without Starwood’s express written consent.

STARWOOD TRADEMARKS

Starwood and other related marks used on the Site including, without limitation, “Baccarat”, "Treehouse", and “1 Hotels” and all derivatives thereof, are trademarks of Starwood and its affiliates. The use of the ® symbol (if used) designates marks that are registered with the U.S. Patent and Trademark Office, and such marks may also be registered with the trademark offices of certain other countries. Those marks and related names, trademarks, designs, logos, and trade dress shown on the Site are owned by Starwood (or its affiliates) and protected by the trademark laws of the United States and other jurisdictions whether or not the ® symbol is, or is not, used. You do not have the right to use any marks except as expressly agreed to in writing by Starwood. 

MATERIALS SUBMITTED BY YOU

Unless specifically requested, we do not solicit nor do we wish to receive any confidential, secret or proprietary information or other material from you through the Site, any of its services, by email, or in any other way. Any information or material submitted by you, and which has not been specifically requested by us, such as questions, comments, searches, and suggestions, will be deemed not to be confidential, secret or proprietary. You agree that any information or materials submitted by you to the Site, whether ideas, creative concepts or other materials, in any format, including, but not limited to, writings, images, illustrations, audio recordings, and video recordings, may be used, reproduced and disclosed by us without restriction for whatever purpose we deem fit and without payment of any sum or acknowledgement of you as their source. You also warrant that any “moral rights” in posted materials have been irrevocably waived by the appropriate authors. WE SHALL HAVE NO LIABILITY FOR ANY LOSS OR DAMAGE SUFFERED BY YOU AS A RESULT OF USE OR DISCLOSURE OF SUCH MATERIALS BY US TO THE EXTENT PERMITTED BY LAW.

NOTICE AND PROCEDURES FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT

Starwood respects the intellectual property rights of third parties. Starwood responds to notices of alleged copyright infringement according to the Digital Millennium Copyright Act (“DMCA”) at 17 U.S.C. § 512 et seq. Whether or not Starwood believes it is liable for any copyright infringement for which it is provided notice, Starwood’s acknowledgment may include removing or disabling access to material claimed to be the subject of infringing activity and/or terminating an individual’s access to the Site, at Starwood’s discretion and operating within the guidelines of the DMCA.

If you believe that your work has been copied in a manner that constitutes copyright infringement, please contact: Starwood Finance Department, 3325 Aviation Avenue, Suite 500, Coconut Grove, FL 33133, 646-595-1400, [email protected].

INCLUDE THE FOLLOWING INFORMATION

  • Your name, address, telephone number and email address;
  • A description of the allegedly infringing material and where it is located on the Site;
  • A description of the copyrighted work that you claim has been infringed;
  • A statement by you under penalty of perjury that your notice is accurate, that you are the copyright owner or that the copyright holder has authorized you to act on its behalf; and
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agents, or the law;
  • Your written or electronic signature attesting to the above.


 

GENERAL LEGAL TERMS

RIGHT TO RESTRICT ACCESS

In addition to any other rights or remedies available to Starwood, Starwood may, without any liability whatsoever, at its sole discretion restrict or terminate your access or use of this Site at any time and without notice.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, STARWOOD, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND ASSIGNS, HEREBY DISCLAIM ALL LIABILITY FOR ANY LOSS, COST OR DAMAGE (DIRECT, INDIRECT, CONSEQUENTIAL, OR OTHERWISE) SUFFERED BY YOU AS A RESULT OF YOUR USE OF THE SITE OR FROM ANY COMPUTER VIRUS TRANSMITTED THROUGH THE SITE, OR OTHER SITES ACCESSED FROM THE SITE, WHETHER SUCH LOSS, COST OR DAMAGE ARISES FROM OUR NEGLIGENCE OR OTHERWISE AND EVEN IF WE ARE EXPRESSLY INFORMED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, COSTS, LOSSES AND CAUSES OF ACTION IN THE AGGREGATE (WHETHER IN CONTRACT, TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, STRICT LIABILITY OR PRODUCT LIABILITY) AND WHETHER OR NOT WE WERE OR SHOULD HAVE BEEN AWARE OR ADVISED OR THE POSSIBILITY OF SUCH DAMAGE ARISING FROM THESE TERMS AND CONDITIONS OR USE OF THE SITE EXCEED, IN THE AGGREGATE, $100.00 (US).

WARRANTY DISCLAIMER

THE SITE IS PROVIDED “AS IS,” AND YOUR USE THEREOF IS AT YOUR OWN RISK. STARWOOD, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND ASSIGNS, EXPRESSLY DISCLAIM, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, TITLE AND NON-INFRINGEMENT. STARWOOD DOES NOT WARRANT THAT THE SITE WILL BE FREE FROM VIRUSES, AVAILABLE, ACCESSIBLE, ERROR-FREE, UNINTERRUPTED OR THAT THE CONTENTS WILL BE ACCURATE. ALTHOUGH STARWOOD TAKES REASONABLE STEPS TO SECURE THE SITE, YOU ACKNOWLEDGE THAT THE INTERNET IS NOT A COMPLETELY SECURE MEDIUM AND STARWOOD MAKES NO WARRANTIES, EXPRESS OR IMPLIED, THAT ANY INFORMATION OR MATERIALS YOU POST ON OR TRANSMIT THROUGH THE SITE WILL BE SAFE FROM UNAUTHORIZED ACCESS OR USE. IF YOU ARE DISSATISFIED WITH THE SITE, YOUR SOLE REMEDY IS TO DISCONTINUE USING THE SITE.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, STARWOOD DOES NOT WARRANT OR ENDORSE ANY THIRD-PARTY CONTENT.

INDEMNITY

You shall indemnify Starwood and its officers, directors, agents, employees and representatives, against any loss, damage or cost incurred by us arising out of your use of the Site, any of its services or any information accessible over or through the Site, your submission or transmission of information or material on or through the Site or your violation of these Terms & Conditions or any other laws, regulations and rules. You will also indemnify against any claims that information or material that you have submitted to us is in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, breach of confidence, infringement of copyright or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters and that you will fully cooperate with us in any such defenses.

JURISDICTION / GOVERNING LAW / CHOICE OF FORUM

These Terms & Conditions and any dispute arising out of or related to the Terms & Conditions or use of Site shall be governed in all respects by and construed and enforced in accordance with the laws of the State of Florida, U.S.A., without regard to its conflicts of law principles. The exclusive jurisdiction for any dispute not covered by the terms of the Arbitration provision set forth in these Terms & Conditions may be filed only in the state or federal courts located in the State of Florida, United States.  You further agree to submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.

ARBITRATION

Any dispute arising out of or related to the Site (including any claim that any provision of these Terms & Conditions are invalid, illegal, or otherwise voidable or void) will be submitted for and resolved by binding arbitration before the American Arbitration Association (AAA). Starwood shall have the right in a proper case to obtain temporary restraining orders, temporary or preliminary injunctive relief and/or declaratory relief (other than declarations with respect to the amount of money damages) from a court of competent jurisdiction.

The arbitration proceedings shall be heard by one independent arbitrator who shall be an attorney or retired judge. The arbitration shall be held in Miami, Florida and in accordance with the then-existing Commercial Arbitration Rules of the AAA. All matters within the scope of the Federal Arbitration Act (9 U.S.C. 1, et seq.) will be governed by it and not by any state arbitration law. You and Starwood waive any rights to maintain other available resolution processes for such disputes, such as a court action or administrative proceeding, to settle disputes. You and Starwood waive any right to a jury trial for such disputes.

In reaching his or her decision, the arbitrator shall follow these Terms & Conditions, shall be bound to apply the applicable law and shall not rule inconsistently with the applicable law. The arbitration shall be conducted on an individual basis, and not as a consolidated, common, representative, group or class. The arbitrator shall include in his or her award any relief he or she deems proper in terms of money damages (with interest on unpaid amounts from the date due at the maximum rate allowed by law), and attorneys’ fees and costs. The award of the arbitrator shall be conclusive and binding upon all parties hereto and judgment upon the award may be entered in any court of competent jurisdiction.

Other than as may be required by law, the entire arbitration proceedings (including, but not limited to, any rulings, decisions or orders of the arbitrator), shall remain confidential and not be disclosed to anyone other than the parties to these Terms & Conditions.

Any and all claims and actions arising out of or relating to the Site shall be commenced within one (1) year from the occurrence of the facts giving rise to such claim or action, or such claim or action shall be barred. YOU AGREE THAT YOU WILL NOT FILE A CLASS ACTION AGAINST STARWOOD NOR PARTICIPATE IN A CLASS ACTION AGAINST STARWOOD. YOU FURTHER AGREE THAT YOU WILL NOT FILE OR SEEK A CLASS ARBITRATION, NOR PARTICIPATE IN A CLASS ARBITRATION, AGAINST STARWOOD.

You have the right to opt out of binding arbitration within thirty (30) days of the date you first accepted these Terms and Conditions by emailing us at [email protected]. In order to be effective, the opt-out notice must include your full name and address and clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing that only a court may be used to resolve any dispute. Opting out will not affect any other aspect of the Terms and Conditions, and will have no effect on any other or future agreements you may reach to arbitrate with us. 

NO WAIVER

Starwood’s failure to enforce or insist upon strict performance of any provision of these Terms & Conditions shall not constitute a waiver of the provision. Neither a course of dealing or conduct between you and Starwood nor any trade practices shall be considered to modify these Terms & Conditions.

SEVERABILITY

If any part of these Terms & Conditions is unenforceable, the unenforceable part shall be construed to reflect, as nearly as possible, the original intentions of the parties. All other provisions of these Terms & Conditions shall remain in full force and effect.

ENTIRE AGREEMENT

These Terms and Conditions and any terms posted throughout the Site are the entire agreement between you and Starwood with respect to your access to and use of the Site. 

ASSIGNMENT

We may assign our rights and delegate our duties under these Terms and Conditions at any time to any party without notice to you. You may not assign your rights or delegate your duties under these Terms and Conditions without our prior written consent.  These Terms inure to the benefit of Starwood’s successors and assigns.

ELECTRONIC COMMUNICATIONS

These Terms and Conditions and any other documentation, agreements, notices, or communications between you and Starwood may be provided to you electronically to the extent permissible by law.  
 

QUESTION AND COMMENTS

If you have any comments or questions about our privacy practices or your experience with the Site, please contact us at [email protected] and [email protected].

Last Updated: April 23, 2026